If you need more info on a black or blank screen error, see Troubleshoot black or blank screen errors.Īllow your device to fully restart. Select option 5 from the list or press F5 for Safe Mode with Networking. On the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart.Īfter your device restarts, you'll see a list of options. Windows XP: See How to configure Windows XP to start in a ‘clean boot’ state on the Microsoft support website.
See Starting up in Safe Mode on the Apple support website for more information. Now that you are in winRE, you will follow these steps to take you to safe mode: Mac OS: Perform a safe boot: Press and hold the Shift key as you start the Macintosh. When Windows restarts, hold down the power button for 10 seconds to turn off your device.Īllow your device to restart into Automatic Repair, and select Advanced options to enter winRE. On the first sign that Windows has started (for example, some devices show the manufacturer’s logo when restarting) hold down the power button for 10 seconds to turn off your device.
Press the power button again to turn on your device. Hold down the power button for 10 seconds to turn off your device. To do this, you will repeatedly turn your device off, then on: Note: If you’ve encrypted your device, you’ll need your BitLocker key to start in safe mode.īefore you enter safe mode, you need to enter the Windows Recovery Environment (winRE).
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